Notation based on the Act on Specified Commercial Transactions
■Seller
CLASS EARTH Co., Ltd.
■ Chief operations officer
Haruka Takagishi
■Location
8-17-5 Ginza, Chuo-ku, Tokyo
■ Email address
contact@class-earth.com
■Required charges other than product price
Consumption tax: 10%
■Application expiration date
For products with application deadlines, the details will apply on the product details page.
■Defective product
Initial defects that occur within 7 days from the date of product arrival will be replaced or repaired.
■Sales quantity
There is no particular specification (settings may vary depending on the product)
■Delivery period
Pre-ordered products: Products will be shipped sequentially from the scheduled shipping date listed in the product details.
Apparel products: Delivered within one month after receiving your order. (Excluding year-end and New Year holidays, long holidays, and Golden Week period)
Other products: Delivered within 10 business days after receiving your order. (Excluding year-end and New Year holidays, long holidays, and Golden Week period)
If there is a delay due to bad weather, delivery company circumstances, or any other reason, we will notify you by email.
■Payment method
・Credit card payment: Payment will be confirmed at the time of ordering.
■Return deadline/procedure
・About returns and refunds due to defects in our shop
In the event that a defect occurs due to our shop's negligence, such as damage to the product, we will exchange the item if we have a replacement, or return the item (refund) if we do not have a replacement.
The procedure is as follows.
(1) Please contact CLASS EARTH customer support ( contact@class-earth.com ) by email with the following information within one week of receiving the product.
Name, address, telephone number, email address, product name, number of products, reason for exchange or return, order number (*Indicated in the order confirmation email sent from our shop after placing your order)
(2) Customer support will get back to you with instructions on how to return the product.
*Regarding the return procedure, in principle we will respond using one of the methods below, but this may vary depending on the customer's situation and product. Please follow the instructions from support.
・We will ship the replacement item from our shop and pick up the returned item upon arrival. ・Please send the returned item back to our shop by cash on delivery.
*Please be sure to return the product using the method provided by customer support. If we do not contact you in advance, we may not be able to process your return or exchange smoothly.
*If you are returning the item by cash on delivery, please send it back using a method that allows you to check the tracking number.
・About returns and refunds due to customer convenience
As a general rule, we do not accept returns due to the customer's convenience, but depending on the circumstances we may be able to accept returns.
Please feel free to contact CLASS EARTH Customer Support (contact@class-earth.com).
・About cancellation after ordering
As a general rule, we do not accept cancellations due to customer convenience.
We may be able to accommodate changes such as delivery date changes or product changes.
Please feel free to contact CLASS EARTH customer support (contact@class-earth.com).
■Return shipping fee
If the return is due to an error at our shop: The return shipping fee will be borne by our shop.
If the return is due to the customer's convenience, the customer will be responsible for shipping the item.
CLASS EARTH Co., Ltd.
■ Chief operations officer
Haruka Takagishi
■Location
8-17-5 Ginza, Chuo-ku, Tokyo
■ Email address
contact@class-earth.com
■Required charges other than product price
Consumption tax: 10%
■Application expiration date
For products with application deadlines, the details will apply on the product details page.
■Defective product
Initial defects that occur within 7 days from the date of product arrival will be replaced or repaired.
■Sales quantity
There is no particular specification (settings may vary depending on the product)
■Delivery period
Pre-ordered products: Products will be shipped sequentially from the scheduled shipping date listed in the product details.
Apparel products: Delivered within one month after receiving your order. (Excluding year-end and New Year holidays, long holidays, and Golden Week period)
Other products: Delivered within 10 business days after receiving your order. (Excluding year-end and New Year holidays, long holidays, and Golden Week period)
If there is a delay due to bad weather, delivery company circumstances, or any other reason, we will notify you by email.
■Payment method
・Credit card payment: Payment will be confirmed at the time of ordering.
■Return deadline/procedure
・About returns and refunds due to defects in our shop
In the event that a defect occurs due to our shop's negligence, such as damage to the product, we will exchange the item if we have a replacement, or return the item (refund) if we do not have a replacement.
The procedure is as follows.
(1) Please contact CLASS EARTH customer support ( contact@class-earth.com ) by email with the following information within one week of receiving the product.
Name, address, telephone number, email address, product name, number of products, reason for exchange or return, order number (*Indicated in the order confirmation email sent from our shop after placing your order)
(2) Customer support will get back to you with instructions on how to return the product.
*Regarding the return procedure, in principle we will respond using one of the methods below, but this may vary depending on the customer's situation and product. Please follow the instructions from support.
・We will ship the replacement item from our shop and pick up the returned item upon arrival. ・Please send the returned item back to our shop by cash on delivery.
*Please be sure to return the product using the method provided by customer support. If we do not contact you in advance, we may not be able to process your return or exchange smoothly.
*If you are returning the item by cash on delivery, please send it back using a method that allows you to check the tracking number.
・About returns and refunds due to customer convenience
As a general rule, we do not accept returns due to the customer's convenience, but depending on the circumstances we may be able to accept returns.
Please feel free to contact CLASS EARTH Customer Support (contact@class-earth.com).
・About cancellation after ordering
As a general rule, we do not accept cancellations due to customer convenience.
We may be able to accommodate changes such as delivery date changes or product changes.
Please feel free to contact CLASS EARTH customer support (contact@class-earth.com).
■Return shipping fee
If the return is due to an error at our shop: The return shipping fee will be borne by our shop.
If the return is due to the customer's convenience, the customer will be responsible for shipping the item.